You have 30 calendar days to return or exchange any purchased items from the date you received them. To be eligible for a return or exchange, your purchased items must be unused and in the same condition that you received them.
Your returns and exchanges need to include the packing list that was sent in the original shipment. Please send them to the following address:
Six Point Pet
c/o Tom Daniels
4448 N Artesian Ave
Chicago, IL 60625
Once we receive your items, we will inspect them and notify you that we have received them. And, we will notify you on the status of your refund after inspecting the items.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
If your exchange is approved, we will send you the correct product and size and inform you when it has been shipped. If the returned item is more than the item you would like to exchange it for, we will refund you the difference less any shipping costs incurred in sending you the new item. If the returned item is less than the item you would like us to send you, we will issue you a refund for the returned item and ask you to re-order the item.
You will be responsible for paying for your own shipping costs for returning your items. Shipping costs are non-refundable. If you receive a refund for an exchange, the cost of shipping will be deducted from your refund.