Orders take 2 business days to process at our warehouses and will be shipped the following business day.
Orders can only be shipped and processed on regular business days as our warehouses are closed on Saturdays, Sundays and major holidays.
In the event you must return or exchange a purchase please follow the directions below.
Within 30 days of delivery, please contact our Dogly's Customer Service to obtain a Return Merchandise Authorization (RMA). Merchandise must be unused and returned in its original packaging to be considered for a full refund or exchange. We reserve the right to determine whether an item has been used or washed. Due to health regulations, P.L.A.Y. is unable to accept an item which has been used, damaged or soiled by your pet after receipt; and for hygiene reasons, toys are not eligible for return except for significant manufacturing defect. Please note that original shipping charges are non-refundable.
Your RMA number must be noted on the packing slip enclosed with the returned item. Returns without an RMA number will not be accepted and will be rejected at delivery. Customers are responsible for all return shipping costs. All returns will be subject to a $9 restocking fee. We strongly encourage you to insure the package for loss or damages during shipping as P.L.A.Y. cannot be held responsible if either occurs.
In the event an item was damaged during shipping or sent in error please contact Dogly's Customer Service within 48 hours of receipt to obtain an RMA. In these cases P.L.A.Y. will pay the return shipping charges.