We ship orders from Monday – Friday, excluding holidays. Many of our products are made to order and we do our best to ship orders ASAP. All orders will be shipped within 6 business days unless we notify you otherwise; orders received after 12pm EST will be processed the next business day.
All shipping charges are non-refundable.
Unfortunately, we aren’t able to deliver to PO Box addresses.
Please double check that you have given us the correct shipping address! If you need to change your delivery address, get in touch with us ASAP so we can make a change prior to shipment. We do not offer replacements for items sent to addresses entered incorrectly by the customer. If a package is returned as undeliverable because of an incorrect shipping address, or the delivery is refused, we will refund you the order total minus any shipping costs.
Our pet beds are comprised of two parts: an outer cover and a pillow insert. We often ship our pillow inserts directly from our manufacturer in California, and then send the pet bed cover in a separate parcel. The two packages should arrive within a few days of each other, but if you are concerned about where the second package is, please contact us!
To reduce shipping costs, we vacuum pack all our pet bed pillow inserts. To restore the pillow to its normal size, carefully tear open the plastic bag (do not use scissors or a blade, or you may damage the pillow), and your pillow will bounce back to life! Please allow 24-48 hours for it to fully expand.
Lion + Wolf will accept returns or exchanges of any full price merchandise within 30 days of receiving your order. Please note that all sale items and custom items are final sale and cannot be returned or exchanged.
To initiate a return, please get in touch with us and let us know your order number and what you’d like to return. We will provide you with instructions for mailing merchandise back.
Refunds are issued to the original form of payment and are processed within 15 business days of receipt of returned merchandise. You will be refunded the purchase amount and any applicable sales tax, but shipping charges are non-refundable.
Customers are responsible for paying return and exchange shipping costs unless the item is damaged or incorrect.
If you were sent the wrong item or believe your product has a manufacturing defect, please send us an email within 7 days of receipt so we can send a replacement item to you. A replacement item will be issued, along with a complimentary return shipping label to return the faulty merchandise.