[SHIPPING & DELIVERY]
We offer free ground shipping on domestic orders in the United States from New York, NY. All orders shipped using USPS Ground unless otherwise noted. Orders will ship 2-3 business days upon confirmation. For express orders, please notify us via email for expedited orders.
Please note that we are not responsible for lost or damaged shipments.
[EXCHANGES & RETURNS]
We accept exchanges and returns. Once we receive the item, we will send your alternate, as per our standard shipping policy. In terms of the shipping cost, customer pays for the return and exchange. Each exchange will be handled on a case by case basis.
To return an item for any reason, you first need to send us email via firstname.lastname@example.org with your Order number. No returns will be accepted without an assigned Order number.
The original purchase price on items that are returned to us within 14 calendar days of delivery in their “original condition” qualifies for a full refund. “Original condition” means that the item does not show any sign of extended wear or damage by pet use, machine washing or spot cleaning by owner. MOCHI MOCHI NYC INC. reserves the right to make the final decision about whether a returned item is in its original condition.
Please include the your Order number on the outside of the package that you're returning, and / or on the invoice included with your original order. This will help expedite the return & exchange process. ALL RETURNS MUST BE RECEIVED WITHIN 14 DAYS OF RETURN AUTHORIZATION ISSUE DATE.
We strongly recommend using shipping service with tracking or purchasing shipping insurance. Unfortunately we cannot guarantee that we will receive your returned item, and cannot be responsible for refunding items lost in transit.