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RETURNS & REPLACEMENTS (ON-LINE PURCHASES ONLY)
On-line purchases may be returned prepaid within 21 days of receipt but must be in new and unused condition, complete with all original packaging, accessories, instruction manuals, etc. Unfortunately, shipping charges are not refundable. Only items bought on-line may be returned. Please contact our Returns Department at RMA@jascor.com for an RMA No. (Return Merchandise Authorization) You will need to provide the reason for return, model number, your name, address and phone number. You will have 30 days from issuance of RMA number to return the goods to our warehouse. Returns sent with an expired or no RMA number may be refused or delayed.
Non-Returnable Items: Items that are not complete, in used condition or beyond 21 days of delivery may not be returned. When you have your RMA number, please package your product carefully with original packaging and all parts and ship it prepaid to:
Messy Mutts ON-LINE RETURNS
Dollard des Ormeaux, Qc
After your item(s) is received in our warehouse, it will be inspected. If the item is returned in new, unopened, and unused condition with the return section of the packaging slip, you will be issued a refund at the original purchase price, plus sales tax if applicable, by the original payment method, minus original shipping charges. Please allow up to 14 business days for your refund to be processed.
SERVICE & PARTS
For warranty to be honored, you must provide a proof of purchase. You may also contact our Customer Service Department at firstname.lastname@example.org
JASCOR HOUSEWARES INC. warrants that this product shall be free from defects in material and workmanship for a period of 1 year from the date of purchase. During that period these defects will be repaired or replaced at the discretion of the retailer and/or JASCOR HOUSEWARES INC. A defective product should be returned to the original place of purchase within the retailer’s stipulated return/exchange period*. If you are unable to have a defective product replaced under warranty by the retailer, JASCOR HOUSEWARES INC. will repair or replace the defective product without charge. You may contact us by mail, email, fax, or telephone as listed below. This warranty covers normal domestic usage and does not cover damage which occurs in shipment or failure which results from alteration, accident, misuse, abuse, glass breakage, neglect, commercial use, or improper maintenance.
To ensure prompt ‘in-warranty’ service securely package and return the product to us prepaid. Be sure to include the original proof of purchase and a description of the defect along with your address and zip/postal code. For repairs not covered by the warranty, please contact us for assistance at email@example.com or 514-685-3660 x226.
416-644-1661 x 230